Effective Date: May 17, 2026

Welcome to The Drain Guys. By accessing our website, requesting services, scheduling appointments, or communicating with us, you agree to the following Terms of Service.

Services

The Drain Guys provides residential and commercial plumbing and drain-related services, including but not limited to:

Drain cleaning

Hydro jetting

Sewer inspections

Sewer and drain repairs

Plumbing repairs and related services

All services are subject to availability, inspection, and approval.

Estimates & Pricing

Any pricing provided through our website, advertisements, phone conversations, or estimates is subject to change based on on-site inspection and the actual conditions of the plumbing system.

Final pricing will be confirmed before work is performed whenever possible.

Scheduling & Appointments

Appointment times are estimated arrival windows and may vary due to traffic, emergencies, weather, previous job conditions, or other scheduling factors.

We will make reasonable efforts to communicate delays when possible.

Payments

Payment is due upon completion of services unless otherwise agreed in writing.

We may accept:

Credit/debit cards

ACH/bank payments

Financing through third-party providers

Cash or checks where applicable

Returned checks or failed payments may be subject to additional fees.

Financing

Financing options may be offered through third-party financing providers. Approval, terms, interest rates, and payment options are determined solely by the financing provider.

The Drain Guys does not guarantee financing approval or specific financing terms.

Customer Responsibilities

Customers are responsible for:

Providing accurate property and contact information

Ensuring access to the work area

Securing pets or hazards before service

Informing us of known plumbing issues or property concerns

Limitations of Drain Cleaning

Drain cleaning services are intended to restore flow where possible but may not permanently resolve underlying plumbing defects such as:

Broken pipes

Root intrusion

Pipe collapse

Heavy corrosion or scaling

Improper installation

Additional repairs or services may be recommended after inspection.

Warranties & Guarantees

Any warranties or guarantees provided by The Drain Guys apply only to the specific services outlined in writing and may be subject to limitations or exclusions.

Warranty coverage may be void if:

Additional work is performed by others

Plumbing misuse occurs

Existing system conditions contribute to failure

Website Use

You agree not to:

Misuse the website

Attempt unauthorized access

Submit false information

Interfere with website functionality

All website content, logos, branding, and materials are property of The Drain Guys unless otherwise noted.

Limitation of Liability

To the maximum extent permitted by law, The Drain Guys shall not be liable for:

Indirect or consequential damages

Delays outside our control

Pre-existing plumbing conditions

Damage caused by hidden or defective plumbing systems

Our total liability shall not exceed the amount paid for the specific service performed.

Third-Party Services

Our website or services may reference third-party providers, including financing companies or software platforms. We are not responsible for the services, policies, or actions of those third parties.

Changes to Terms

We may update these Terms of Service at any time. Updated terms will be posted on this page with a revised effective date.

Contact Information

The Drain Guys
Amarillo, Texas
Phone: (806) 484-1633
Email: [email protected]