Effective Date: May 17, 2026

The Drain Guys (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us through our website, forms, phone calls, and services.

Information We Collect

We may collect the following information when you contact us, request service, or use our website:

Name

Phone number

Email address

Property address

Service details or messages you submit

Payment information (processed securely through third-party providers)

Website usage data through cookies or analytics tools

How We Use Your Information

We use your information to:

Schedule and provide plumbing and drain services

Communicate regarding appointments, estimates, invoices, and follow-up

Send service reminders or updates

Improve our website and customer experience

Respond to inquiries and customer support requests

Request reviews or feedback after completed services

Text Messaging & Communications

By submitting your contact information through our website or forms, you consent to receive calls, emails, and text messages related to your requested services, appointment updates, and customer support.

Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP.

Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party service providers only when necessary to operate our business, including:

Payment processors

Scheduling and dispatch software

Customer communication platforms

Financing providers

Website analytics providers

These providers are required to maintain the confidentiality of your information.

Cookies & Analytics

Our website may use cookies and analytics tools to understand website traffic and improve user experience. You may disable cookies through your browser settings.

Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no internet transmission or electronic storage system is completely secure.

Third-Party Links

Our website may contain links to third-party websites or financing providers. We are not responsible for the privacy practices or content of those external sites.

Your Rights

You may request to:

Access your personal information

Correct inaccurate information

Request deletion of your information where applicable

To make a request, contact us using the information below.

Contact Information

The Drain Guys
Amarillo, Texas
Phone: (806) 484-1633
Email: [email protected]

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.